Rafael's Pizzeria and Restaurant Tullahoma, TN

I place my order over the phone. Tell her I want to pay over the phone. She says only if that’s your only form of payment. I’m like um ok, I’ll just pay when I get there.. never once did they tell me it’s going to be a 3.5% convenience fee. I didn’t say anything about that.. I was in a hurry so I didn’t check the boxes before I left. I bought $45 worth of pizza. I get home and they look nasty and taste like rubber. I call and both the worker and manager were very rude. The manager interrupted me while I was talking and I told her don’t interrupt and let me finish. She tells me not to talk to her like that and hangs up the phone.. very unprofessional. I’ll never be back to Tullahoma Rafael’s again. Edited to respond: I did not yell at you until you were rude and interrupted me. And clearly the picture I posted with the review the pizza looks nasty. So imagine how it tasted. I had hungry kids, I couldn’t wait to bring pizza that should’ve been fresh the first time and make everybody’s kids wait even longer. So yes, like I said, you didn’t handle this professional at all! I never wanted free pizza. I wanted pizza that was fresh. By the picture, you can tell it was not fresh. You were rude, your pizza tasted like rubber. That’s all.

The food was fresh, flavorful, and delicious! The only downside was the French fries, they were barely warm and lack crunch. The the Italian cheesesteak sandwich and the steak and cheese calzone were perfect. The lasagna was very basic, lacking density and flaver and the sauce was absolutely tooooo salty. The cheese bread sticks were wonderful but needed more cheese it also came with the salty red sauce.